Driving Sales and Profit in your store

Take Your Business to the Next Level

How One Stop elevates your business to increase your sales and profitability.

The daily challenge of any store is to stay profitable. External factors such as energy costs, product prices and consumer confidence can have a major impact on the trajectory of a business. Navigating an ever-changing market alone can be difficult, however One Stop’s franchisees have a wealth of benefits which allows them to thrive and achieve award-winning results, standing far above the competition in profit and execution.

Our pledge is to increase profits and exceed retailer expectations. We do this by providing: a high quality, high value range, market-leading promotions, a reliable infrastructure, an award-winning online delivery platform, effective in-house marketing, trusted partnership and support, and innovative technology.

The customer is at the heart of our operation, with our mission of ‘serving the customers, communities and planet a little better everyday‘ resonating through everything we do. As a result of our dedication to the customer, both our company estate and franchisees’ businesses continue to grow each year, as we enjoy success together.

Let’s look a little closer into the contributing factors to increased sales and profit that One Stop stores experience.

A High Quality & High Value Range

Stocking shelves with products that customers will keep coming back for.

One Stop pride ourselves on the range we provide to our customers. As a subsidiary of Tesco PLC, we have access to consumer insights that allow us to continually remove low performing lines and replace them with products that provide everyday value for our customers. Our fresh range of ‘Selected by Tesco’ also clearly shows the Tesco logo, giving customers the brand’s quality assurance.

Our Eat Street range provides a variety of food to go options alongside quality meal deal snacks and confectionary, and positions stores as destinations within the community when paired with essential services offered such as Evri Delivery, Lottery, and Paypoint. To learn more about the extensive benefits of providing One Stop’s product range, click here.

Market Leading Promotions

Permanent, bi-weekly, and seasonal promotions to keep customers excited about your store.

If a store does not refresh its offering and offer promotions, customers can become fatigued and search elsewhere. It is important to strike a balance between reliable deals on frequently purchased products and lucrative time-sensitive offers that drive impulse purchases. One Stop has perfected this balance. That’s what makes us market leading.

Permanent promotions on fresh meal deals, frozen meal deals, confectionary and off-license keep footfall at a steady high, whilst bi-weekly rolling promotions retain customers by encouraging them to return to our stores seeking the latest high-value bargain. Alongside this, seasonal promotions drive sales and profits during peak periods, such as Easter, Halloween or Christmas. Each promotion maintains a great margin per sale, contributing to an increase in profit. To learn more about our market leading promotions, click here.

Award-winning Online Delivery Options

A tried and tested method to increases sales and profits by delivery quality products to our customers.

Our online delivery offering revolutionised the convenience space. As the first to partner with major delivery platforms such as Deliveroo, Just Eat and Uber Eats, we learnt as we went, until being ready to offer our franchisees a perfected method for increased sales and profit. With each passing day online delivery becomes less of a bonus and more of a necessity for convenience stores. Online delivery allows independent retailers to open up an entirely new avenue for sales and profit. For an independent retailer, if you do not offer online delivery, your competitor will.

The steps we have taken to ensuring our online delivery offering is a resounding success has earned us praise from the entire retail industry. In 2023, we were awarded Best Use of Technology at the Retail Industry Awards for our approach to online delivery.

To learn more about our online delivery offering, click here.

Our Reliable Infrastructure

A business fueled by the insights and learnings of Tesco Group delivering to your door.

As a subsidiary of Tesco Group PLC, One Stop Stores Ltd gains a vast amount of insight. By applying data and learnings we receive, we run a successful and effective business with an infrastructure that is tried and tested.

We have three distribution centers across England which enable us to deliver to England, Scotland, Wales, and Crown Dependencies such as the Isle of Wight and Isle of Man. Our distribution centers are conveiniently located in Brownhills, Nursling and Wakefield for optimal delivery efficiency and reach.

To succeed, a store must be full of high quality, great value products. Full shelves creates more sales, and more profit. We ensure that every franchisee’s store is full and prepared to provide the best service possible to its customers.

Effective in-house Marketing

Ensuring customers are aware of our incredible offering at all times.

One Stop are consistently following strategic plans and implementing new marketing campaigns to both reach new customers, and retain current customers. We know that our deals are market-leading, and it is important that our customers know that too.

Each franchisee benefits from our in-house marketing, as we partner with national newspapers, retail press publications, online-delivery platforms, and ensure all channels such as our website, social media, online advertising, television advertising and in-store advertising to push our latest and greatest promotions to as many potential customers as possible.

As well as providing a broad service in acquiring customers, we also tend to our franchisees specific needs. If a franchisee is launching a new exclusive deal, or is adding a specific local range to their store, we support them by working with the franchisee and creating marketing collateral, such as leaflets, to advertise the franchisee in their local area.

Trusted Partnership and Support

Our retail experts guide you into making the correct decisions for your business’ success.

One Stop provide its franchisees with the ultimate toolkit to success as a convenience store owner. We use a wealth of knowledge collected from the operations of our company estate, data available to us as part of Tesco, and learnings from our close relationships with independent retailers to inform the way we guide your success journey.

Transitioning your business from familiarity to something new can be daunting. Our pledge is to support and educate our franchisees from the very beginning of their journey. Launch Support Managers assist in preparing your store and your team. Business Development Managers visit frequently to consult on decisions whilst considering the unique positioning of your business to drive profit. The Franchise Action Line and IT Helpdesk are on hand to answer your calls and remedy issues. Online Training Guides are always available to teach you and your team the best practices of retail. To learn more about how One Stop can be your reliable business partner click here.

Innovative Technology

We keep you ahead of technological change.

One Stop are award-winning for our technological advancements in the market, and how we apply that technology to our stores operation. Each store is fit with our multi-million pound EPoS system, which enables auto-replenishment systems, remote access to stores and artificial intelligence fueled purchasing systems, which guarantees that weather-effected products are stocked in preparation for cooler or hotter periods. All of our technology combined gives independent retailers the perfect toolkit to scale their operation. Our technological offering has a depth of benefits available. To learn more about those benefits click here.

Is your store lacking that extra push it needs to be a highly successful convenience store? Do you want to benefit from One Stop’s long list of exclusive benefits? Get in touch. Have a no-obligation conversation with our retail experts, and we can discuss how we may be able to work together in the future.

Investment in You & Your Business

Making sure you have the Tools for Success

Our significant co-investment opens the door to a successful convenience store.

Launching a new business venture requires hard work and capital. One Stop value independent retailers who have a drive for success, and that’s why we invest in them. Whenever a retailer or current franchisee wants to open a new store we provide a significant co-investment to cover the key aspects of a One Stop store.

You may allocate the investment anywhere you’d like, such as: a data-driven store layout, One Stop fascia & store signage, store lighting, refrigeration & fixtures, self-service tills & technologies, or Post Office & amenities. We commit to this investment to ensure that you are getting the most out of your store, and to encourage your multi-site retail ambitions if you seek to expand your business. Let’s explore some of the main areas in which you may choose to apply our co-investment, and One Stop’s unique benefits in each area below.

A Data-Driven Store Layout

We use information from over a thousand stores to design your store layout.

Consumer insights drive the layout of our stores. Each store has its own unique qualities based on its location and size, and we use tried-and-tested methods from thousands of stores to create the perfect customer experience for your store. Adjusting your store layout to your unique demographic is proven to increase footfall, increase basket spend, and consequently increase sales.

One Stop increase sales and profit in a range of different ways. If you would like to read more, click here.

Life Changing Technology

Our investment covers technology that takes the burden out of store management.

27% of convenience store owners do not take holiday each year. We think everyone is entitled to a break, especially hard working retailers. Our co-investment covers One Stop’s remote access technology, automatic stock replenishment systems and stock management systems. These systems allow you to reclaim time back for recharging, other projects, and most importantly, family.

One Stop’s technology is award-winning and highly endorsed by the industry. We encourage you to learn more about how it can help you by clicking here.

Positive Brand Recognition

Combine One Stop’s fascia with your business’ name to attract future, past and present customers.

We understand independent retailers and the role they play within their neighborhoods. Community activity is an important factor to brand recognition and acceptance from locals. We ensure our franchisees keep their brand recognition by placing their business’ name on our fascia. Using our co-investment to combine our nationally recognised brand with your locally respected business will empower you to achieve increased footfall and increased sales.

One Stop’s brand is that of reliability and value. We have a rich history of providing an excellent shopping experience. To learn more about how our brand name could benefit you, click here.

Keeping Your Store Modern

Refreshing your fixtures, fittings and equipment to stay presentable to customers.

Out of all independent retailers investing in their store, 56% invest in refrigeration, 39% in shelving and 32% in lighting. One Stop stores require a high quality of modern equipment to meet the standards of our brand. Our investment helps our franchisees meet those needs and create a customer experience that is inviting and encouraging to the shopper.

To learn about One Stop’s powerful brand image, and what it could do for your business, please click here.

For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop. If you’d like further information regarding what our investment towards a store refurbishment could do for you, watch the video below.

Your Reliable & Supportive Partner:

An empowering support network for your business

We enable independent retailers to achieve their ambitions.

Operating a successful convenience store takes hard work, determination and ambition. It also requires a supportive network – whether that be friends, family, employees or partners. One Stop is a reliable and supportive business partner that provides guidance throughout all aspects of their business. Our broad scope of support comes from our: Business Development Managers, Launch Support Managers, Franchise Action Line, IT Helpdesk, Comprehensive Training Guides, Marketing Team, and constant communication with the wider One Stop team.

We are retail experts. With over 300 franchise stores, and over 700 company stores, our estate provides us with valuable knowledge. We also have the backing of our parent company Tesco. This knowledge is used to support you. One Stop use our expertise to provide the guidance and training needed to empower independent retailers.

Learn more about each aspect of our extensive support system below, or to get in touch with a member of our team by clicking here.

Business Development Managers

Your business partner with years of retail expertise.

Each One Stop franchisee has their own dedicated Business Development Manager. All Business Development Managers have an extensive retail background and insight into the convenience sector. They will understand your challenges, ambitions, and vision for the future.Every four weeks your Business Development Manager will visit your store with the aim of adding value, growing your sales, and improving your margins – as well as giving you a clear overview of your store’s finances.

Launch Support Managers

Friendly guidance throughout each stage of opening your store.

At the beginning of your One Stop journey we assign you a Launch Support Manager. A Launch Support Manager is also assigned to any new store you open with us. Their role is to oversee each step of the store-launch process, from the refit of your store to organising a grand opening event. Consequently your Launch Support Manager will be directly involved in the development of you, your store, and your team – ensuring that when your store opens, you are ready to achieve great results. Each Launch Support Manager has years of experience on the shop floor, and plays a supportive and hands-on role in ensuring that your store is to the high One Stop quality standards.

Franchise Action Line

Answering your calls and solving your issues in a flash.

If your Business Development Manager or Launch Support Manager are not immediately available, One Stop operates a Franchise Action Line. This helpdesk provides constant support through care calls, assisting you with any issues you face, guaranteeing the issue is noted and resolved as soon as possible. The Franchise Action Line works with our IT Helpdesk to efficiently address roadblocks, and understand how we can resolve your painpoints.

Comprehensive Training Guides

Educating your team on our methods to convenience success.

Transitioning into a One Stop store grants you access to lots of new technologies and proccesses. We provide training guides for you and your team, enabling you to fully understand how to operate these – all to enhance your stores operation and the customer experience.Furthermore, our training guides are always available through our ‘My Stop’ and ‘Learning with One Stop’ platforms, so even if you hire new staff, or need a refresher on how to provide the best shopping experience possible, you can access the courses.

Marketing Team

Building awareness of your store, community efforts and great products.

If a One Stop franchisee requires support with increasing sales even further, their Business Development Manager can arrange for our in-house marketing team to create and print bespoke leaflets for them. These leaflets may highlight great deals currently happening in the franchisees store, or great local products that they have available. Created by marketing experts with years of experience in the retail industry, the leaflets increase footfall to our franchisees stores.

For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop. If you’d like to hear from our franchisees, watch the video below.

A Nationally Respected Brand

A Historic, Experienced, and Expert Brand

One Stop is respected for our integrity and success within the convenience sector.

When independent retailers join One Stop as our franchise partners, they become part of a historic journey that began in 1975. One Stop, now owned by Tesco, has grown to become amongst the most prominent and well respected retail brands in the United Kingdom. Our ability to delivery a brilliant customer experience, great value to our shoppers, dedication to our community, and foresight into innovations within the market makes us stand our to both consumers and peers within retail and the convenience sector. And, we provide that ability to stand out to our franchisees.

Our rich history contributes to our reputation of being retail experts. Knowledge comes from experience, and we have a lot of both. To learn more about our history, experience, and expertise, read below.

Humble Beginnings

Reflecting on where the journey began for One Stop.

Our humble beginnings were started by Kevin Threlfall in 1975 as a market stall in Wolverhampton. After five years as a ‘pop up’ shop Threlfall opened his first permanent store ‘Supercigs’ and then joined forces with David Lockett-Smith to become co-founder of ‘T&S Stores’.

The popularity of newsagents gained speed in the 80s and through several acquisitions, T&S gained household names including Dillons and Day + Nite and rapidly grew. In 2002, Tesco purchased T&S convenience stores, Dillons and Supercigs, changing to the brand ‘One Stop’, as we are known today, and our success continued to gain momentum.

Presently, we are an award-winning brand recognised throughout the industry for our long history and experience in retail. To read about the awards we have won, click here.

Brilliant Customer Experience

We ensure our shopper journey is always positive and encourage customer retention.

Our stores are designed with the shopper in mind. We provide extensive training to our colleagues, and our franchisee’s employees, to ensure they are confident in approaching customer interactions responsibly and aiming towards a positive outcome. Have Your Say, our customer feedback scheme also runs throughout each of our company stores, and is opt-in for our franchisees, which allows us to receive feedback on a large scale and adjust accordingly.

Great Value to Customers

How our product offering, promotions and pricing effects our brand.

Market-leading promotions do not just bring customers into a store once, they make sure customers return for the next great deal. With our bi-weekly promotions influenced by season, holiday and economic climate, customers are attracted to return to your store – rather than competitors in the local area. These promotions come with sustainable margins too, meaning both you and your customers benefit.

To complement our bi-weekly promotions, we offer long-term offers on fresh, frozen, meal deals, confectionary, and off-license. These offers delight customers and are a cornerstone of One Stop’s reputation of being number one on price and value.

Alongside these great promotions, we implement our Eat Street Range, Evri Delivery Service, Online Deliveries, Lottery, Extensive Product Offering, full Vape & Tobacco offerings, and stock our ‘Own Label’ and ‘Selected by Tesco’ ranges – marking your store leagues above the competition. To read more about our value to customers, click here.

Dedication to our Community

Both locally and nationally, One Stop are contributed to providing a helping hand.

As a brand we support national charities and encourage our store managers and franchisees to support their local communities. In the last nine years, we have worked with our customers and franchisees to raise over £10,000,000 for charities across the United Kingdom. Some of the national charities we have worked with are: Alzheimer’s Society, Children in Need, Fareshare UK, Too Good to Go and Olio. Many of our franchisees support their local communities, and we help them to be recognised within the industry by writing to the trade press and assisting them with industry awards.

To read some of the great work our franchisees have been doing in the community, click here. To read more about our charitable work as a brand, click here.

Do you want to stand out in your local area? It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.

Online delivery is important to your business.

How can you benefit from adding the service to your store?

If you are not offering online delivery, your competitor will be. Retail is ever-evolving, and in a post-pandemic world has taken a large portion of the markets interest in a very short time. Customers inside and outside of your catchment are expecting a reliable daily delivery option.

With the rise of delivery partners such as UberEats, Deliveroo and Just Eat, customers expect their orders within 60 minutes of ordering. This has created the term ‘quick commerce’ (or Q-commerce).

As the first convenience retailer to offer online delivery, and the first to innovate their processes in an award-winning way, One Stop is approaching quick commerce the right way. Click on the button below to read our online delivery fact sheet.

One Stop’s offer is market-leading – here is how we did it

We are award winning with our innovation and development to online delivery.

The One Stop online team have dedicated themselves to exploring all avenues of online delivery development. As the first convenience retailer to bring online delivery to the market partnering with Deliveroo, Uber Eats and Just Eat, we had to maintain momentum.

In 2023 we approached integration platform Deliverect and discussed the possibility for their platform to be used in the online grocery delivery space. They agreed, and the resulting success was recognised throughout the industry. Our partnership with Deliverect continues to greatly benefit our entire estate, and we are proud to share our systems with our franchisees.

At the Retail Industry Awards 2023 we were winners of the ‘Best Use of Technology – Multiple’ award due to our brilliance in technology and the benefits our developments Deliverect afforded to our franchisees.

Our online delivery statistics and reviews

How One Stop’s online delivery option has thrived since launch.

The success that we are experiencing in our company stores, and sharing with our franchisees, continues to accelerate. We are excited to share these opportunities with our current retailers, and independent retailers who are the right fit for our model.

• An average order value of £19.50.
• A single-stream profit and financial reporting system.
• 3000+ new SKUs ensuring customers have a broad choice.
• 57% customer retention of customers ordering twice in one month.
• More than 75% of online customers have never shopped in One Stop before, increasing new customer rate.
• Dynamic short-term campaigns to tailor promotional items to specific times or holidays.
• 25% quicker pick and process time for all orders.
• 4.5/5 customer satisfaction for online delivery.
• 65,000+ orders completed weekly.
• Over 50% of the United Kingdom can access our online delivery.

Click below to watch Tim Jospehs, Head of Online at One Stop talk about why we chose to partner with Deliverect Retail.

Click below to learn about the 3 big problems Deliverect Retail can solve for you when it comes to online.

View David Leitch, Online Trading Manager at One Stop, below, in a short video where he shares his insight into our online offering.

Partner with the best retail convenience franchisor

Do you want to benefit from our online offering?

If your business does not currently offer online delivery, or is in a partnership which does not offer satisfactory benefits, you should contact us. One Stop offers the right retailers the ability to join our franchise, and those who are not the right fit, free advice on the direction to take their business.

If you would like to learn more about our online delivery, watch Tim Josephs, Head of Online, speak on The Fed Talks here.

It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.

Recognised and Awarded:

Our achievements are award-winning

The retail industry recognises our model to be successful and innovative.

One Stop is a multi-award-winning grocery retailer that is recognised by the industry year-on-year. Each year we guide our franchisees towards reaching their full potential. As we identify rising stars and exceptional entrepreneurs, we encourage and assist them in entering industry awards. When entering, we support our franchisees and assist them with building award-winning applications, providing additional supporting media to showcase their accomplishments, and highlighting their unique strengths as business owners. Our franchisees are the best in class, They are vital to the success of One Stop and therefore it’s important to us that their significant achievements are shared and recognised amongst their peers and industry leaders.

To learn about some of our most recent major brand award wins, continue to read below.

Best Use of Technology – Multiple: Winner

The Retail Industry Awards – 2023.

Our win of ‘Best Use of Technology – Multiple’ at the Retail Industry Awards 2023 fell on a particularly innovative year for One Stop & One Stop Franchise. Launching our coveted new online delivery offering, we were the first retailer to combine all three delivery providers into a simple to use all-in-one interface. Alongside new changes in our supply-chain, stock management systems, and self-service tills, this game changing online delivery breakthrough provided a new avenue for incremental sales growth amongst independent retailers.

To read more about our award-winning online delivery offering, click here.

Symbol/Franchise Retailer of the Year: Winner

The Grocer Gold Awards – 2021.

One Stop tackled the COVID-19 pandemic head on. During a turbulent time for independent retailers, we championed high sales for our franchisees whilst also maintaining the highest standards to uphold our duty of care for colleagues, customers and franchisees alike. As a result of this high performance, we were identified as the Symbol/Franchise Retailer of the Year by The Grocer Gold Awards in 2021, a prestigious award amongst the retail industry.

Symbol/Franchise Retailer of the Year: Finalist

The Grocer Gold Awards – 2022.

Following a triumph through the COVID-19 pandemic, with sales remaining high in One Stop stores and smart measures being taken to protect our colleagues and customers, we were finalists in The Grocer Gold Awards 2022’s Symbol/Franchise Retail of the Year.

We have also amassed a wealth of other awards both as a brand, and with our franchisees.

Do you want to be part of something bigger? It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.

Innovative Technology:

A multi-million pound support system

Allowing technology to reduce the burden of running a successful store.

One Stop’s technology is tried-and-tested throughout our company estate. It’s award-winning. Our multi-million pound EPOS system sits at the heart of our day-to-day operations, and creates an easier life for our independent retailers. It supports smart stock management, remote access, self-service tills, online delivery, and helps our franchisees daily.

To learn more about how our system enables independent retailers to achieve their full potential, continue reading below.

Stock Management

Making sure you stay on track of your stock at all times.

Managing your store’s stock correctly is very important. Whether you are cutting down on waste, or purchasing new products that are in high demand with your target demographic, making the correct decisions is important. One Stop’s stock management system allows for smart ordering on best selling products, helping to suggest products depending on your demographic, previous sales, and even the weather!

Self Service Tills

Easing the flow of customers during those busy periods.

With customers looking for different ways to pay when they shop in-store, our self-service checkouts are very successful and have improved the overall customer experience. We’ve since seen reduced queuing times and an improved customer satisfaction rate in-store, all whilst taking the stress off independent retailers and their teams.

We regularly review the design layouts of our stores ensuring they’re continuing to deliver a positive shopping experience for retailers and their customers.

Remote Access

Operate your business whilst on the go or at home.

Operating a successful convenience business requires dedication – however, at One Stop, we have a simple yet effective way to improve our franchisees quality of life and allow them to manage several stores at once on the move, or from the comfort of their own home. Remote access allows stores to be managed externally, so you can make the high-level decisions whilst entrusting your managers to run the day-to-day of the store.

Online Delivery

Award-winning online delivery for incremental sales growth.

Our innovative & award-winning online delivery offering combined all three major delivery providers into one easy-to-use interface, a first for the industry.

Our online delivery offering can be read about in more detail by clicking here.

Interested in technology that reduces the burden of shop keeping? It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.

To hear what our franchisees have to say about our technology, view the video below.

Highly Demanded Range:

A Quality Range at Supermarket Value

Products that will attract customers to your store.

It is more important than ever to deliver great products at a valuable price. At One Stop, we proudly provide our franchisees with a high-quality and well-rounded product range. Our Own Label range is easily identifiable by customers and covers the essentials of a convenience stores offering. Fresh products are reviewed frequently to match with buyer demand and entice customers to increase their basket spend. Franchisees are encouraged to also stock local products, providing a recognisable and community-adored name within their store.

Plus, with our 6-days-a-week fresh deliveries, 3-days-a-week ambient deliveries, and intelligent auto-replenishment systems and unrivalled promotions, these products bring new life to your store.

To read about how each aspect of our highly demanded range improved the shopper experience, read below.

Own Label Range

Providing high quality products at supermarket value.

One Stop provide over 400 Own Label products to franchisees. These products are upheld to a high-quality standard, whilst competing with supermarkets in value. Due to this, customers can purchase the backbone of their shopping journey for a low price, leaving extra to be spent on One Stop’s market-leading promotions and impulse buys.

Selected By Tesco & Fresh Range

Quality you can count on.

As a subsidiary of Tesco, One Stop have access to exclusive Selected By Tesco products. A range of over 160 fresh products, the clearly branded products stand boldly against their competition in the convenience sector. Alongside this, we regularly review our fresh range outside of Selected By Tesco products to ensure we are supplying products in high demand.

Local & Personal Products

Bringing your local community in store.

At One Stop, we understand the importance of community within store. We encourage of franchisees to stock products from their local community of suppliers alongside our key offering to support local businesses and attract customers with products known closer to home. Franchisees may also launch their own products in store, finding new ground for convenience retail success.

Do you want to offer your customers amazing products? It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.