Online Delivery: Our Award-Winning Offer

Online delivery is important to your business.

How can you benefit from adding the service to your store?

If you are not offering online delivery, your competitor will be. Retail is ever-evolving, and in a post-pandemic world has taken a large portion of the markets interest in a very short time. Customers inside and outside of your catchment are expecting a reliable daily delivery option.

With the rise of delivery partners such as UberEats, Deliveroo and Just Eat, customers expect their orders within 60 minutes of ordering. This has created the term ‘quick commerce’ (or Q-commerce).

As the first convenience retailer to offer online delivery, and the first to innovate their processes in an award-winning way, One Stop is approaching quick commerce the right way. Click on the button below to read our online delivery fact sheet.

One Stop’s offer is market-leading – here is how we did it

We are award winning with our innovation and development to online delivery.

The One Stop online team have dedicated themselves to exploring all avenues of online delivery development. As the first convenience retailer to bring online delivery to the market partnering with Deliveroo, Uber Eats and Just Eat, we had to maintain momentum.

In 2023 we approached integration platform Deliverect and discussed the possibility for their platform to be used in the online grocery delivery space. They agreed, and the resulting success was recognised throughout the industry. Our partnership with Deliverect continues to greatly benefit our entire estate, and we are proud to share our systems with our franchisees.

At the Retail Industry Awards 2023 we were winners of the ‘Best Use of Technology – Multiple’ award due to our brilliance in technology and the benefits our developments Deliverect afforded to our franchisees.

One Stop winning ‘Best Use of Technology – Multiple’ at the Retail Industry Awards.

Our online delivery statistics and reviews

How One Stop’s online delivery option has thrived since launch.

The success that we are experiencing in our company stores, and sharing with our franchisees, continues to accelerate. We are excited to share these opportunities with our current retailers, and independent retailers who are the right fit for our model.

  • An average order value of £19.50.
  • A single-stream profit and financial reporting system.
  • 3000+ new SKUs ensuring customers have a broad choice.
  • 57% customer retention of customers ordering twice in one month.
  • More than 75% of online customers have never shopped in One Stop before, increasing new customer rate.
  • Dynamic short-term campaigns to tailor promotional items to specific times or holidays.
  • 25% quicker pick and process time for all orders.
  • 4.5/5 customer satisfaction for online delivery.
  • 65,000+ orders completed weekly.
  • Over 50% of the United Kingdom can access our online delivery.

View Brad Snape, Online Development Manager, below, in a short video where he shares his insight into our online offering.

Partner with the best retail convenience franchisor

Do you want to benefit from our online offering?

If your business does not currently offer online delivery, or is in a partnership which does not offer satisfactory benefits, you should contact us. One Stop offers the right retailers the ability to join our franchise, and those who are not the right fit, free advice on the direction to take their business.

If you would like to learn more about our online delivery, watch Tim Josephs, Head of Online, speak on The Fed Talks here.

It all starts with a conversation. For a no-obligation chat with a member of our team we encourage you to contact us today and find out if you are the right fit for One Stop Franchise.