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One Stop Franchise support – 7 days a week 364 days a year!

3 August 2016

Being a retailer ourselves, we know how important it is that your business runs smoothly 24/7, but we also understand that things can inevitably go awry, and as our Franchise business grew we knew a helpline offering Franchisees advice and support would be a crucial service.

We are really proud of our Franchise Support Team which has grown from 2 people in April 2014 to an amazing team of four today (Sophie, Marie, David and Julie) who are dedicatd in assisting all Franchisees and their teams 6 days a week.

Phone lines and emails are open from 8am – 6pm Monday – Friday and 8am – 12pm on Saturdays with our IT Helpdesk Service Centre open from 6am – 9pm 7 days per week. We are able to assist with lots of different types of queries including, orders and deliveries, scanning and prices, promotions and POS, mechandising and ranging, maintenance, new retailer enquiries and customer service enquiries just to mention a few! The team are experienced, many coming from our stores so they understand the pressures, issues and are experienced in the ways of working and routines. If required they can also gain remote access into the Franchisees back-office and see any issues in their live environment enabling the team to help quicker.

You don’t get passed from pillar-to-post across the different departments, the Franchise Support Team does the hard work for the franchisee’s liaising with all company functions across Franchise and the wider business, ensuring queries are resolved as quickly as possible.

And of course, when the support lines are not open our Franchise BDM’s are always contactable and on hand to help.

Andrew King commented on the Franchise Support Team; ‘The team work so hard taking c.200 enquiries a week across a whole range of topics. Not only do they take the pain away for the franchisee’s but they always do it with a smile on their faces!’

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