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One Stop Receives Insight award for Customer Engagement

21 November 2016

One Stop partners with Service Management Group (SMG) to measure and improve the customer experience across its estate of stores, company and franchise, nationwide. During SMG’s Client Connect event in London, One Stop and its engagement programme “Food for Thought” was recognised for doing an amazing job converting operational insights into actions that drive loyalty and brand performance.

Mark Williams, Retail, Property, and Distribution Director at One Stop, who accepted the award on behalf of One Stop commented: ‘We’re dedicated to improving our customers’ experience. Our ‘Food for Thought’ customer satisfaction survey, that we relaunched earlier this year, has helped us concentrate our efforts on some key challenges in improving the in-store experience and driving our fresh business forward. We are really passionate about serving our local shoppers a little better every day and really value the insight we gather through the survey to develop actionable changes for our customers.’

Twice each year, SMG evaluates and recognises client programmes based on the teams’ collective success in uncovering insights that drive action and results. The firm evaluates 50–100 submissions each cycle from across more than 350 retail, restaurant, grocery and c-store brands around the globe. From those submissions, SMG recognises approximately a dozen brands for taking action and driving results. The awards are designed to foster collaboration and celebrate high-impact work.

“Our team is laser-focused on technology and insights that help our clients know more and do better. We created our Top Partnership Insights award in 2012 to foster a healthy competition that drives up quality – and to get our clients and teams together to share stories and celebrate success. It’s one of the most rewarding things we do all year,” said SMG Chairman and CEO Andy Fromm.

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