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One Stop Stores Limited is a retail convenience business with over 770 company operated neighbourhood stores and 160 franchisees across England, Wales and Scotland.

The majority of it’s stores open seven days a week from 6am to 11pm and offer local communities a range of convenience food and household goods. For added convenience many stores provide additional services including free cash machines, Post Office, PayPoint, Lottery and mobile electronic top-up.

One Stop is a subsidiary of Tesco, which acquired what was T&S Stores in 2003. It operates as a separate business from its Store Support Centre in Brownhills, Walsall, West Midlands and services its stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

In November 2014, One Stop revealed that it was bringing its renowned brand to Scotland, commencing with the central belt, from Spring 2015. This covers both company-operated and its franchise stores.


One Stop franchise is built around the group’s successful formula within its company-operated estate. As franchisees, independent retailers continue to run their own stores whilst benefiting from One Stop’s successful brand, convenience expertise, support and investment, to help grow their businesses. Following an initial transition period, retailers undergo a fully project-managed refit which delivers the look and feel of a One Stop. Through the partnership, franchisees also gain access to One Stop’s low cost operating and distribution model.


As a new proposition in a somewhat congested convenience sector, it is vital that One Stop Franchise stands out from the crowd, ensuring that independent retailers understand that franchise is different from a symbol group/wholesaler.

Retailers find our recruitment approach refreshing and honest. In a sector dominated by a ‘hard sell’ culture in signing up retailers, combined with an obsession on quoting store numbers and targets, One Stop is focused on ensuring the retailer and their store are right for franchise. If not, our team will be upfront and discuss why franchise isn’t necessarily the way forward for them, instead of recruiting them purely for numbers.

Signing up a franchisee is a rigorous process, but it ensures that a retailer is the right fit for the model and we are here to help and guide you every step of the way. From the point of enquiry, a detailed picture of the store, its customers and its catchment area is obtained, including competitor analysis, using the group’s property software. If the store passes this initial stage and is viable for a franchise, a business development manager will arrange to visit and talk through our franchise proposition. Retailers are encouraged to go on VIP store visits and talk to existing franchisees, ensuring they fully understand all aspects of our model. Interested retailers are then taken through a credit process and governance sign-off, which is the final stage before contracts are signed.


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